Support
We're here to help.
Most questions are covered below. If you can't find what you need, drop us a line — we read every email.
Getting started
- Install Parsley from the App Store and sign in with Apple or email.
- Open Settings → Add a Child to set up profiles for each kid.
- Tap Import on the home screen, or use the Share Sheet from any app.
Sharing from another app
- Open WhatsApp, Mail, Safari, or Photos and tap Share.
- Choose 'Parsley' from the Share Sheet (you may need to scroll or tap More).
- Parsley reads the content and shows a list of suggested events to review.
Subscriptions & billing
- All payments are handled by Apple via the App Store.
- Manage or cancel: iPhone Settings → your name → Subscriptions → Parsley.
- Refund requests are processed by Apple via reportaproblem.apple.com.
Privacy & deleting your data
- We never sell your data and never use it to train third-party AI models.
- Open Settings → Account → Delete account to wipe everything from our backend.
- You can export every event as JSON from Settings → Data → Export.
Still need a human?
Email our small UK-based team. We aim to reply within one business day.